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Canterbury Computer Repairs

0224310853

We provide the following services:

Managed IT services (Basic, Standard, Premium).

Remote and on-site technical support.

Computer, laptop, and device diagnostics, repair, and maintenance.

Cloud services, backups, and disaster recovery

Cybersecurity solutions and monitoring.

Third-party software installation, licensing, and management.

Sales of IT hardware, parts, and software.

Services or products not explicitly included in the agreed quote or plan are outside the scope or plan or work and will incur additional charges.

We reserve the right to refuse services or supply parts that are unsafe, illegal, or otherwise unsuitable.

2. Entering a Contract

You enter a contract with us when:

You accept a written quote.

You sign a service agreement.

You instruct us to proceed with work verbally or through other means

These Terms apply to all services provided unless a separate agreement overrides them in writing.

3. Quotes & Pricing

All prices are in New Zealand Dollars (NZD) and exclude GST unless stated.

Quotes are valid for 30 days unless otherwise specified.

We may update pricing at any time; existing contracts maintain the agreed price until renewal.

Our Rates

Min Charge 70$ 30 mins or less

45 Minutes 95$

110$ Per Hour

Additional costs may apply for:

On-site travel time outside Christchurch.

After-hours work.

Replacement parts or hardware.

Services outside your plan’s scope.

4. Payment Terms & Ownership

Payment is due as specified in your invoice or service agreement.

Late payments may incur extra admin charges of 200$+ or the maximum allowed by NZ law.

Services may be suspended for non-payment after reasonable notice.

Ownership of Products

Products purchased from us remain our property until paid in full

You are responsible for care of goods in your possession until full payment is received.

Damaged Items by customer and not paid in full are still subject to the full amount owed.

Failure to Pay will result in your payment being forwarded to a debt collection agency. ALL ADITIONAL COSTS INCCURED ARE THE RESPONSIBILITY OF THE CUSTOMER

5. Managed IT Service Terms

Managed IT services are ongoing unless a fixed term is agreed.

Support hours are defined per plan and are subject to a fair-use policy. Excess usage is billed at standard rates.

Unused remote support hours do not roll over.

Updates, patching, and maintenance may require system downtime. We will give notice where practical and required.

Issues caused by Server Failure, Active Directory Failure, Network Failure, Data Loss PC failure, or any hardware or software outside of our control.

Pricing is per device or per user, depending on your business setup.

Support outside of included hours or plan scope is billed at standard hourly rates.

“Unlimited support” applies to reasonable use during business hours and does not include major projects, upgrades, or third-party vendor issues.

Failure of Critical Infrastructure like Server, Network, Exchange Issues, etc and Time to Rebuild if require is not included in the Plans unless specified.

On-site support, after-hours support, and project work are not included unless stated and may incur additional charges.

Backup services, cybersecurity add-ons, and Microsoft 365 licensing are not included unless specifically listed in your plan.

A minimum service term may apply.

Service Level Targets (SLA):

Remote support: within 4 business hours (Standard Plan, Premium Plan).

On-site support: within 24 hours (Premium Plan, depending on location).

These are targets, not guarantees.

6. Computer & Laptop Repairs

Devices will be diagnosed and repaired professionally.

If diagnostics take less than 30 minutes, no charge may apply at our discretion

7. Diagnostic Fees & Charges.

Minimum inspection charge: $70 per PC or Laptop.

Charger will be higher for repair depending on requirements.

8. Call-Out Fees

No call-out fee within Christchurch city.

Call-out fees apply outside Christchurch, calculated based on distance.

9. Data Responsibility & Risk Acknowledgment

You are responsible for backing up all data prior to repair or service.

We are not liable for data loss resulting from:

Diagnostics, repair, or service work.

Hardware or component failure while in our care.

Removal of parts required for inspection or repair. Software or configuration changes.

We can Back Up your Data for a Fee if Advised it is important.

We will back up data that you deem important. We will also always back up data we think should be backed up.

10. Hardware Liability

We take care when handling devices but accept no liability for hardware failure, damage of devices and PC parts, or loss of data while in our care.

Devices may not be fully reassembled if prior damage prevents restoration.

11. Abandoned Devices

Devices left uncollected for 30 days or more may be disposed of or recycled at our discretion, after reasonable attempts to contact the customer.

We will always advise you when your repair is finished.

12. Warranty on Repairs

Warranty applies only to parts, not labour.

Any labour required for setting up a device will be charged at normal rates.

13. Products & Shipping

Courier Inspection

Products shipped by us must be inspected within 24 hours of delivery

Claims for courier damage or missing items must be reported within this period; otherwise, we cannot accept responsibility.

14. Ownership & Payment

Products supplied remain our property until full payment is received

15. Consumer Guarantees

We respect your rights under the Consumer Guarantees Act 1993, where applicable

For business purchases or services, some consumer rights may not apply

16. Cloud, Backup & Data Services

Backup and cloud services are provided as a data protection measure; we do not guarantee against data loss

You are responsible for data accuracy, privacy, and compliance

Backup data may be deleted upon service termination unless otherwise agreed

17. We are not liable for:

Network outages or interruptions

Third-party software failures

Loss due to cyber-attacks or malware, ransomware outside our direct control

Hardware Failures

Issues caused by major weather

We are not responsible for issues caused by customers.

We are not responsible for any Hardware, PC Parts, or Devices damages caused by customers.

We are not liable for any data loss due to customer fault or outside of our control.

We are not liable for lost data that customer did not advise us to back up.  This applies to our Managed IT plans as well.

18. Customer Responsibilities

Provide accurate information about your IT systems and devices

Allow reasonable access to devices and premises for service delivery

Follow instructions to maintain device security or integrity

Ensure proper backups before repair or major IT work

19. Warranty & Liability

Services will be provided with reasonable care and skill

Except where law requires, all other warranties are excluded

Liability is limited to the total fees paid for services in the previous 12 months

20. We are not liable for:

Data loss, including unbacked-up data or data on removed/replaced components

Hardware defects beyond our control

Downtime due to third-party service failures

Consequential or business interruption losses

Software, configuration, or network issues beyond our control

21. Warranty applies only to parts, NOT labour

You acknowledge and accept the risks of data loss, hardware failure, or service interruption and agree to indemnify us against claims arising from these risks to the extent permitted by NZ law.

Nothing in these Terms excludes rights you have under NZ law. That cannot be contracted out of.

22. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

Misuse of IT systems or devices

Failure to follow instructions or backup data as advised by us

Unauthorized software installation

Third-party services or hardware

23. Intellectual Property

We retain all IP rights in materials we create unless otherwise agreed.

Customers may not reproduce, distribute, or modify our IP without prior written permission.

We retrain all ownership of software used to help our customers.

We retrain Full Ownership of any loaned devices to a customer.

24. Confidentiality

Both parties agree to keep confidential information secure and not disclose it, except:

To perform services

When required by law

With prior written consent

25. Privacy & Data Protection

We comply with the Privacy Act 2020

Customer data will only be used for invoicing, service delivery, and communication, unless otherwise consented.

26. Cancellation & Termination

Either party may terminate with written notice as specified in the service agreement

Services may be suspended or terminated if:

Payment is overdue

You breach these Terms

Services are used in unsafe, illegal, or unreasonable ways

Outstanding fees are due immediately upon termination

27. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

Natural disasters

Power, internet, or service outages

Third-party service disruptions

Hardware Failure

28. Dispute Resolution Disputes will first be addressed amicably. If unresolved, mediation or NZ courts may be used.

29. Governing Law These Terms are governed by the laws of New Zealand

30. Amendments

We may update these Terms at any time. Continued use of services after publication indicates acceptance.

Website Use & Online Terms